Main Page

 

Benefits of Being Our Dealer

 

Shipping and Receiving Information

 

Parts and Accessories

 

How to get Started?

 

Contact

 

Electric vehicles for dealers only

please exit this page if you are a private individual and not a dealer!

What's New Here?

Shipping and receiving



 

Cancellation:

You may cancel any order within 12 hours after the order was placed at no charge to you.

Any cancellation after 24 hours will have a 10% processing and a 15% packing fee deducted from your refund.

Any cancellation after 48 hours will have a 20% restock fee and the actual (not free, even if the item is advertised with free or base shipping) freight cost deducted from your refund.

Shipping:

Items may take a longer than usual shipping time due to the freight companies' schedule. It can vary from 10 days up to 20 days, depending on your location and your response time for their request to schedule a delivery time with you.

Refused/Returned items:

Any order that has been shipped and refused/returned by consignee will have the 20% restock fee and the actual UPS (or other shipping co.) published two-way shipping charges with the max. of 30% discount – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it will go through many parties until it reaches you. However, we can email your tracking number so you can calculate the date of arrival. Customer automatically agrees to have his/her account debited for any cancellations/returns/refused fees.

Product upgrade:

Company reserves the right to modify products without prior notification to purchaser, and ship such items with no addition costs.

Refund Policy:

There is a seven days return policy for any reasons. NO QUESTIONS ASKED.

Return shipping is paid by customer.

A 20% restock fee applies.

Product must be packed with its original packaging materials, if it's over 100 lbs than it must be palatalized, shipped back by a shipping company, freight prepaid within seven days of its delivery date.

If the item received is damaged: must notify us within 24 hours via email to (Dealers@etrikers.com)  and the shipping company either by telephone or via email. The damage MUST BE noted on the delivery paper, otherwise the damage claim will be void.

If the item received is not as described: must notify us within 24 hours via email to (Dealers@etrikers.com). The mark of "Not s Described"  MUST BE noted on the delivery  paper, otherwise this claim will be void.

Warranty Policy:

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components; Seat post and frame.

 

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at ETrikers’ discretion.

 

The batteries are warranted by ETrikers for 30 days after the purchase of the Unit. If the battery is damaged by under or overcharging, the warranty is void.

Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your ETrikers product.

 

SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.

 

 

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact ETrikers directly to initiate the warranty process.

 

ONE-YEAR WARRANTY EXCEPTIONS

 

MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply. 

 

(An increase in operational noise level usually occurs due to excessive strain on the scooter).

 

SERVICE: Warranty service can be performed by ETrikers or by an authorized service facility. Do not return faulty parts to ETrikers without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

 

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.

 

This Warranty excludes: 

 

Battery Charger: The charger carries a 30 day warranty.  

 

Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)

 

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.

 

Used other than for the purpose of the purchaser’s mobility. 

 

Repairs and/or modifications made to any part of the scooter without specific and prior consent from ETrikers.

 

Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by ETrikers unless authorized.

 

Batteries: Batteries carry a limited 30-day warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

 

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded

 

Assembly:

You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as finding help for assembly, adjustments, pumping air in the tire, etc…   It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself  2/ find a nearest shop where they service these types of items  or 3/ you send it to us postage prepaid to us  for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer’s responsibility to tighten those parts. If the company provides with a replacement part, customer must install it or if it is not possible must take the product to a local shop to do such adjustments or installations.

Electric tricycles are shipped 90% assembled, placed on a large wooden pallet.

 

Electric scooters are 85% assembled, shipped on a large pallet.

 

Customer may do the final assembly or see a local bike/scooter shop, call for a handyman, check with www.velofix.com.

 

Products are tested prior to shipping, so if customer claims that the item does not work, he/she must provide a local shop's information where we can verify the claim.

Description of products:

Characteristics of electric powered vehicles: these scooters, bikes and trikes are battery operated and considered “light” vehicles. The speed, power and distance are largely dependent on many factors, such as the weight of the rider, the terrain, the wind conditions, the tire pressure, the charge of the battery etc…therefore such parameters are estimates only. There are no guarantees if the product will climb that particular hill or reaches such speed.

Disputes:

Customer has the consumer rights to initiate a dispute for the purchase with his/her financial institution. If such a dispute is placed, Customer agrees to pay the additional $500.00 arbitration fee.

 

 

 

 

 

 

 

 

 


 
© Copyright.2011-2021
 |    |    |   | |    |